The Consumer Advocacy Council was set up to help small electricity consumers — like households and small businesses — express their views about the things that affect their electricity supply and power bills.

We understand that paying for electricity is difficult for many New Zealanders. However, electricity is an essential service, not a luxury. Our goal is to make sure we have a fair and equitable electricity industry for the almost 2 million households and 500,000 small businesses across Aotearoa that we represent.

We’re independent. We don’t work for the government or organisations within the electricity sector, like regulators and power companies. Instead, we work with these industries on your behalf, to ensure they hear your concerns and actively work to resolve them.

We do this by:

  • collecting information that highlights your issues and concerns, through research and consultation
  • making submissions on your behalf when government or industry regulators issue consultations about electricity
  • meeting with representatives from the electricity sector to promote small consumer needs and influence change.

We also work alongside other consumer groups, like Consumer NZ, to complement the work they do to effect change in the electricity sector.

Find information and advice
Some organisations in the electricity sector are already working on innovative solutions to the issues residential and small business consumers face. We’ve gathered links to some of this information together here, in the hope that it will take some of the mystery — and complexity — out of the electricity sector for you. We’ll continue to add more information as we find it, so check back from time to time to see what’s new.

Find the cheapest electricity and gas plans with Powerswitch.. Compare plans and prices with this free comparison service to find out how much you could save.

Visit Powerswitch(external link) 

If you are having trouble with a complaint about electricity, gas, broadband or water, get in touch with Utilities Disputes. It’s a free, independent service.

Visit Utilities Disputes(external link)

The Electricity Authority and Commerce Commission are responsible for regulation.

Find out more about the Electricity Authority(external link)

Find out more about the Commerce Commission(external link)

EECA is a government agency dedicated to mobilising New Zealanders to be world leaders in clean and clever energy use. 

Find out more about EECA(external link) 

The Gen Less website explores the many ways your daily choices are opportunities to be more conscious about energy, and what using less energy can mean for you.

Visit Gen Less(external link)

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