News
Keep up-to-date with our latest news, and find out what’s happening in New Zealand’s energy sector.
23 Aug 2023
2023 Consumer Sentiment Survey results released
1 in 4 small businesses are feeling the pinch from power bills, and consumers are worried about the electricity system's resilience to climate events.
19 Jul 2023
Retailers need to do better at helping consumers during a crisis
Research shows more evidence for strict, enforceable rules to protect electricity consumers.
10 Jul 2023
Key recommendations from 2019 Electricity Price Review languishing
Vulnerable electricity consumers are yet to receive the protections they were promised 4 years ago.
12 Jun 2023
Making minimum standards of care mandatory
Consumer support organisations have sent an open letter to the Electricity Authority, urging them to make the Consumer Care Guidelines mandatory.
19 May 2023
Electricity retailers must do right by consumers
Council Chair Deborah Hart says it's time the Consumer Care Guidelines became mandatory.
15 May 2023
Time to make Consumer Care Guidelines mandatory
Consumers deserve the protection of a mandatory code of conduct to ensure fair and consistent treatment across all electricity retailers.
22 Mar 2023
Consumer sentiment survey results released today
In our first in-depth survey, we asked residential and small business consumers to tell us what they think of the electricity sector in Aotearoa.
21 Dec 2022
Changes urged to drive competition
Analysis shows big gen-tailers are using their competitive advantage at the expense of small energy retailers and consumers are worse off as a result.
25 Nov 2022
Reducing the risk of winter electricity shortages
We welcome the Electricity Authority investigation into options to lower the risks to consumers if we see power cuts at peak times next Winter.
09 Nov 2022
Kiwis cutting back on electricity usage
Our new survey shows some New Zealanders are cutting back on heating and hot showers as the cost of living crisis bites.
14 Oct 2022
Deborah Hart interviewed on The Panel
Deborah talked to Wallace Chapman about climbing electricity prices on The Panel today.
18 Aug 2022
Electricity Authority moves to protect small consumers over Tiwai contract
Current negotiations for a new electricity supply contract for the Tiwai Point aluminium smelter must not disadvantage New Zealand consumers.