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23 Aug 2023

2023 Consumer Sentiment Survey results released

1 in 4 small businesses are feeling the pinch from power bills, and consumers are worried about the electricity system's resilience to climate events.

Media release

19 Jul 2023

Retailers need to do better at helping consumers during a crisis

Research shows more evidence for strict, enforceable rules to protect electricity consumers.

Media release

10 Jul 2023

Key recommendations from 2019 Electricity Price Review languishing

Vulnerable electricity consumers are yet to receive the protections they were promised 4 years ago.

Media release

12 Jun 2023

Making minimum standards of care mandatory

Consumer support organisations have sent an open letter to the Electricity Authority, urging them to make the Consumer Care Guidelines mandatory.

Media release

19 May 2023

Electricity retailers must do right by consumers

Council Chair Deborah Hart says it's time the Consumer Care Guidelines became mandatory.


15 May 2023

Time to make Consumer Care Guidelines mandatory

Consumers deserve the protection of a mandatory code of conduct to ensure fair and consistent treatment across all electricity retailers.


22 Mar 2023

Consumer sentiment survey results released today

In our first in-depth survey, we asked residential and small business consumers to tell us what they think of the electricity sector in Aotearoa.


21 Dec 2022

Changes urged to drive competition

Analysis shows big gen-tailers are using their competitive advantage at the expense of small energy retailers and consumers are worse off as a result.


25 Nov 2022

Reducing the risk of winter electricity shortages

We welcome the Electricity Authority investigation into options to lower the risks to consumers if we see power cuts at peak times next Winter.


09 Nov 2022

Kiwis cutting back on electricity usage

Our new survey shows some New Zealanders are cutting back on heating and hot showers as the cost of living crisis bites.


14 Oct 2022

Deborah Hart interviewed on The Panel

Deborah talked to Wallace Chapman about climbing electricity prices on The Panel today.


18 Aug 2022

Electricity Authority moves to protect small consumers over Tiwai contract

Current negotiations for a new electricity supply contract for the Tiwai Point aluminium smelter must not disadvantage New Zealand consumers.