Our areas of focus

Our role is to look at opportunities to make change in the electricity sector, to help make it fairer for everyone. We focus our efforts on topics that affect small electricity consumers in particular.

In this section

Are consumers paying a fair price for electricity? Iconography/Chevron Form

We keep an eye on the cost of electricity, to ensure what small electricity consumers pay for it is fair.

Simplifying power bills Iconography/Chevron Form

We think your power bill should be simple to understand so you know how much electricity you're using, and if you’re on the right electricity plan for your home or business.

Energy hardship Iconography/Chevron Form

Some consumers find themselves struggling to get enough electricity to support their wellbeing. This is called energy hardship.

Helping consumers understand the market Iconography/Chevron Form

Electricity and how it gets to consumers is complex. We aim to simplify it for small consumers wherever possible.