We’re working with the electricity sector to understand how they could better communicate with their customers. We're also working to explain the things consumers need to know in a straightforward, easy to understand way.

Information for consumers

In the news

Retailers need to do better at helping consumers during a crisis
Electricity retailers must do right by consumers
Consumers need to know what power challenges lie ahead
Simplifying power bills the aim of joint project

Our submissions

Price discovery in a renewables-based electricity system