Research

Research plays an important role in how we plan and manage our work. It helps us understand the issues that residential and small business consumers face when dealing with others in the electricity sector.

In this section

Consumer protections in the electricity sector Iconography/Chevron Form

We commissioned Allen & Clarke to assess consumer protections in the electricity sector, and identify gaps and opportunities to improve protections for small electricity consumers.

Energy hardship and the Consumer Care Guidelines Iconography/Chevron Form

Earlier this year, we commissioned FinCap (the National Building Financial Capability Charitable Trust) to look into the effectiveness of the Consumer Care Guidelines. We wanted to see how well they’re working to address energy hardship in Aotearoa.

Implementing the Electricity Price Review recommendations Iconography/Chevron Form

The Electricity Price Review (EPR) — an independent review of NZ's electricity market — was completed in 2019. We commissioned a report to see how well the review’s recommendations have been implemented.