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07 Mar 2024

Business as unusual

Read the keynote address from our Chair, Deborah Hart, at Downstream 2024 - the energy sector's annual strategic forum.


05 Mar 2024

Why consumers are getting fed up with the electricity industry

Our Chair, Deborah Hart, tells industry leaders at the annual Downstream conference that we urgently need 'business as unusual'.


01 Feb 2024

New requirements to strengthen protections for electricity consumers

All electricity retailers in NZ will have to provide basic protections for residential electricity consumers from 1 January 2025.

Media releases

19 Dec 2023

New behaviour survey shows more consumers are going 'green'

Households and small businesses across Aotearoa are embracing electric vehicles and electric power tools – and turning off gas.

Media releases

14 Dec 2023

Gentailers investing more in shareholders than consumers

Updated analysis by FIRST Union, the NZCTU and 350 Aotearoa on gentailer profits and dividends makes for disturbing reading.

Media releases

10 Nov 2023

Hardship report offers steps to help those struggling with power bills

We hope decision-makers and regulators have a good hard look at the Energy Hardship report.

Media releases

29 Sept 2023

Let’s make power bills simpler and save money

Our Chair, Deborah Hart, says retailers need to tell their customers if they're on the best plan for their usage, and make bills easier to understand.


27 Sept 2023

Listen: Morning Report

Chair Deborah Hart and Morning Report host Corin Dann discussed how adding a best price notice and clearer information on power bills could benefit consumers.

In the news

27 Sept 2023

Watch: The Project NZ

Our Chair, Deborah Hart appeared on The Project last night to talk about the issues we've found with power billing in NZ.

In the news

26 Sept 2023

Consumers could save millions if retailers moved them to a better plan

Electricity retailers aren't delivering clear, consistent information to consumers. We need simplified power bills with a best plan notice included.

Media releases

04 Sept 2023

Consultation opens on strengthening the Consumer Care Guidelines

Come on electricity retailers — do the right thing and agree mandatory minimum protections for all electricity consumers.

Media releases

04 Sept 2023


Council Chair Deborah Hart provided Stuff with comment on the Electricity Authority's proposed changes to the Consumer Care Guidelines.

In the news