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14 Dec 2023

Gentailers investing more in shareholders than consumers

Updated analysis by FIRST Union, the NZCTU and 350 Aotearoa on gentailer profits and dividends makes for disturbing reading.

Media releases

10 Nov 2023

Hardship report offers steps to help those struggling with power bills

We hope decision-makers and regulators have a good hard look at the Energy Hardship report.

Media releases

29 Sept 2023

Let’s make power bills simpler and save money

Our Chair, Deborah Hart, says retailers need to tell their customers if they're on the best plan for their usage, and make bills easier to understand.

Opinion

27 Sept 2023

Listen: Morning Report

Chair Deborah Hart and Morning Report host Corin Dann discussed how adding a best price notice and clearer information on power bills could benefit consumers.

In the news

27 Sept 2023

Watch: The Project NZ

Our Chair, Deborah Hart appeared on The Project last night to talk about the issues we've found with power billing in NZ.

In the news

26 Sept 2023

Consumers could save millions if retailers moved them to a better plan

Electricity retailers aren't delivering clear, consistent information to consumers. We need simplified power bills with a best plan notice included.

Media releases

04 Sept 2023

Consultation opens on strengthening the Consumer Care Guidelines

Come on electricity retailers — do the right thing and agree mandatory minimum protections for all electricity consumers.

Media releases

04 Sept 2023

Read: Stuff.co.nz

Council Chair Deborah Hart provided Stuff with comment on the Electricity Authority's proposed changes to the Consumer Care Guidelines.

In the news

24 Aug 2023

Listen: Morning Report

Our Chair Deborah Hart spoke to Morning Report host Ingrid Hipkiss about the pressure rising power bills are putting on small businesses and households in NZ.

In the news

24 Aug 2023

Watch: The AM show

Council Chair Deborah Hart discussed the cost-of-living crisis and the effect of rising power bills with AM show host Ryan Bridges.

In the news

23 Aug 2023

2023 Consumer Sentiment Survey results released

1 in 4 small businesses are feeling the pinch from power bills, and consumers are worried about the electricity system's resilience to climate events.

Media releases

19 Jul 2023

Retailers need to do better at helping consumers during a crisis

Research shows more evidence for strict, enforceable rules to protect electricity consumers.

Media releases