Giving a voice to small electricity consumers in Aotearoa
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New Zealand small electricity consumer sentiment survey 2023
Our areas of focus
Our role is to look at opportunities to make change in the electricity sector, to help make it fairer for everyone. We focus our efforts on topics that affect small electricity consumers in particular.
Latest updates
2023
Targeted reform of distribution pricing
2023
Energy hardship and the Consumer Care Guidelines
News
04 Sept 2023
Consultation opens on strengthening the Consumer Care Guidelines
Come on electricity retailers — do the right thing and agree mandatory minimum protections for all electricity consumers.
24 Aug 2023
Consumer Sentiment Survey 2023 in the media
After the release of our latest consumer sentiment survey yesterday, our Chair Deborah Hart spoke to media about the survey's findings.
23 Aug 2023
2023 Consumer Sentiment Survey results released
1 in 4 small businesses are feeling the pinch from power bills, and consumers are worried about the electricity system's resilience to climate events.
19 Jul 2023
Retailers need to do better at helping consumers during a crisis
Research shows more evidence for strict, enforceable rules to protect electricity consumers.