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15 May 2023

Time to make Consumer Care Guidelines mandatory

Consumers deserve the protection of a mandatory code of conduct to ensure fair and consistent treatment across all electricity retailers.

Media releases

22 Mar 2023

Listen: Morning Report

Kim Hill spoke to our Chair, Deborah Hart on Morning Report today. They discussed the findings of our first in-depth consumer sentiment survey.

In the news

22 Mar 2023

Consumer sentiment survey results released today

In our first in-depth survey, we asked residential and small business consumers to tell us what they think of the electricity sector in Aotearoa.

Media releases

15 Mar 2023

Listen: The Kākā by Bernard Hickey

Bernard spoke to Council Chair Deborah Hart about the findings of our first consumer sentiment survey.

In the news

21 Dec 2022

Changes urged to drive competition

Analysis shows big gentailers are using their competitive advantage at the expense of small energy retailers and consumers are worse off as a result.

Media releases

25 Nov 2022

Reducing the risk of winter electricity shortages

We welcome the Electricity Authority investigation into options to lower the risks to consumers if we see power cuts at peak times next Winter.

Media releases

09 Nov 2022

Read: Stuff.co.nz

Stuff ran an article with comment from our Chair, Deborah Hart, about the research we commissioned from Talbot Mills on what Kiwis think about power in NZ.

In the news

09 Nov 2022

Watch: The AM Show

Our Chair, Deborah Hart, spoke to Melissa Chan-Green today about the cost of living, and how Kiwis are having to cut back on their electricity usage.

In the news

09 Nov 2022

Kiwis cutting back on electricity usage

Our new survey shows some New Zealanders are cutting back on heating and hot showers as the cost of living crisis bites.

Media releases

14 Oct 2022

Listen: The Panel

Council Chair Deborah Hart talked to Wallace Chapman about climbing electricity prices on The Panel today.

In the news

25 Aug 2022

Listen: Morning Report

Chair Deborah Hart spoke to Corin Dann about whether electricity users are getting a raw deal, as the big 3 state-controlled power companies post big profits.

In the news

19 Aug 2022

Listen: Early Edition with Kate Hawkesby

Our Chair, Deborah Hart appeared on Early Edition today, to talk about the temporary block on bulk low-price power deals imposed by the Electricity Authority.

In the news