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23 Aug 2023

2023 Consumer Sentiment Survey results released

1 in 4 small businesses are feeling the pinch from power bills, and consumers are worried about the electricity system's resilience to climate events.

Media releases

19 Jul 2023

Retailers need to do better at helping consumers during a crisis

Research shows more evidence for strict, enforceable rules to protect electricity consumers.

Media releases

12 Jul 2023

Listen: Nine to Noon

Council Chair Deborah Hart was on Nine to Noon this morning, discussing the lack of progress on implementing the Electricity Price Review recommendations.

In the news

11 Jul 2023

Watch: The AM Show

On the AM Show this morning, our Chair Deborah Hart said it's mystifying that some EPR recommendations still haven't been implemented.

In the news

10 Jul 2023

Key recommendations from 2019 Electricity Price Review languishing

Vulnerable electricity consumers are yet to receive the protections they were promised 4 years ago.

Media releases

12 Jun 2023

Making minimum standards of care mandatory

Consumer support organisations have sent an open letter to the Electricity Authority, urging them to make the Consumer Care Guidelines mandatory.

Media releases

19 May 2023

Electricity retailers must do right by consumers

Council Chair Deborah Hart says it's time the Consumer Care Guidelines became mandatory.


15 May 2023

Listen: Heather du Plessis-Allan Drive

Our Chair Deborah Hart talked about making the Consumer Care Guidelines mandatory on NewstalkZB's Drive show today.

In the news

15 May 2023

Time to make Consumer Care Guidelines mandatory

Consumers deserve the protection of a mandatory code of conduct to ensure fair and consistent treatment across all electricity retailers.

Media releases

22 Mar 2023

Listen: Morning Report

Kim Hill spoke to our Chair, Deborah Hart on Morning Report today. They discussed the findings of our first in-depth consumer sentiment survey.

In the news

22 Mar 2023

Consumer sentiment survey results released today

In our first in-depth survey, we asked residential and small business consumers to tell us what they think of the electricity sector in Aotearoa.

Media releases

15 Mar 2023

Listen: The Kākā by Bernard Hickey

Bernard spoke to Council Chair Deborah Hart about the findings of our first consumer sentiment survey.

In the news